Simple, efficient and easy to deploy helpdesk software which improves productivity of your helpdesk and delivers greater control in handling Incidents, Changes and Problems in your organization.
Support Me is a cloud-based IT helpdesk and service management solution that's easy to set up and use, which will improve your customer experience and satisfaction to the highest level.
Support Me ensures that helpdesk personnel are able to support users and Customers with minimum effort, and at the same time enjoy themselves, driving up efficiency and productivity.
Support Me is a web-based help desk software that gives you the ability to efficiently manage your organizations customer support activities. With our help desk software it is easier to assign, track, and manage helpdesk incidents/cases. You can customize your help desk to make it work for your business and ensure the satisfaction of your customer support experience.
We know better customer experience starts with best helpdesk software. Hence we made Support Me simple to use, yet powerful to run your helpdesk efficiently to deliver best customer experience.
We understand the essential elements of user-centric service, hence we have builded the Support Me software role centric and simple yet powerful enough to empower your helpdesk to be more productive on job.
Built to align with ITIL® standards.
Our solutions are delivered using robust world-class infrastructure which provides 99.9% infrastructure availability.
Regional data center preference - only for enterprise edition.
SSL encrypted servers for highest security, regular backups to take care of your data.
We collect the email addresses of those who communicate with us via email, information about the pages users access on the Website, and information voluntarily submitted by the user (for example, filling out a registration form). The types of information that may be requested include your name, company name, email address, telephone number and billing information. The information we collect is used to provide the Service to you, to improve the quality of the Website and Service, to communicate information about the Service, to provide you with support when you are using our Website, to bill your account for the Service provided and to contact you about your account when necessary. Your information will never be sold to or shared with other companies or organizations for commercial purposes or otherwise, except as outlined in this Policy.
Support Me may transfer personal information to companies that help us provide our Service such as third-party payment processors etc. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice, and the service agreements with such third parties.
Support Me collects information on behalf of our clients, and has no direct relationship with the individuals with whom our clients may interact using the Service. If you are a customer of one of our clients and would no longer like to be contacted by that Client, please contact the client that you interact with directly. If client requests Support Me to correct, amend or delete data, we will respond to this request as soon as possible.
We host and process data, including personal information, in the United States and the European Economic Area and possibly in other countries through third parties that we use to operate and manage the Service. When you access or use our Website or the Service, or otherwise provide information to us, you are consenting, on behalf of you and your authorized agents or end-users, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to the United States and other countries which may have different privacy laws from your or their country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.