Features Support Me

Simple, efficient and easy to deploy helpdesk software which improves productivity of your helpdesk and delivers greater control in handling Incidents, Changes and Problems in your organization.

Support Me is a cloud-based IT helpdesk and service management solution that's easy to set up and use, which will improve your customer experience and satisfaction to the highest level.

Support Me ensures that helpdesk personnel are able to support users and Customers with minimum effort, and at the same time enjoy themselves, driving up efficiency and productivity.

  • Wizard driven for easy creation of Incidents, Changes or Problem.
  • Email to Case Creation (Powerful Email Engine).
  • Informative & intuitive dashboards for overview
  • Customizable Multi-Level approval workflows and SLA's.
  • Dynamic reports/analytics for Incidents, Changes, Problem & Solutions.
  • Easy corporate branding & aligned with ITIL® best practice's.

Simple, Efficient, Productive and Robust.

Support Me is a web-based help desk software that gives you the ability to efficiently manage your organizations customer support activities. With our help desk software it is easier to assign, track, and manage helpdesk incidents/cases. You can customize your help desk to make it work for your business and ensure the satisfaction of your customer support experience.

We know better customer experience starts with best helpdesk software. Hence we made Support Me simple to use, yet powerful to run your helpdesk efficiently to deliver best customer experience.

We understand the essential elements of user-centric service, hence we have builded the Support Me software role centric and simple yet powerful enough to empower your helpdesk to be more productive on job.

  • Wizard based case creation for easy reporting.
  • Easy classification, prioritization & assignment of incidents.
  • Customizable SLA's.
  • Duplicate cases management.
  • Public and private work-log management.
  • Built-In audit trail for easy overview of incidents.
  • Customer feedback & informative incident dashboards.
  • Dedicated reporting module for incidents.
  • Email to case creation (Powerful Email Engine).
  • Wizard based change creation for easy reporting.
  • ITIL® aligned Roles (Change Initiator, Technical Manager, Change Manager & Change Advisory Board (CAB)).
  • Configurable multi-level approval based on risk and impact.
  • Standard changes management.
  • Built-In audit trail for easy overview of changes.
  • Easy & integrated task management for changes.
  • Informative overview dashboards for changes.
  • Dedicated reporting module for changes.
  • Postpone change request and cancel change Request.
  • Wizard based problem creation for easy reporting.
  • ITIL® aligned roles (Problem Initiator, Problem Manager).
  • Easy identification, classification, detection and RCA.
  • Seamless integration with solutions.
  • Create and manage solutions easily.
  • Easy google like search for solutions for support agents.
  • Solution management roles (Contributor,Knowledge Manager)
  • Seamless integration with problem management for RCA.
  • Approvals for publishing solutions.

True Helpdesk Solution

ITIL® - Standard

Built to align with ITIL® standards.

World Class DataCenters

Our solutions are delivered using robust world-class infrastructure which provides 99.9% infrastructure availability.

Geo-Location Preference

Regional data center preference - only for enterprise edition.

Better Security

SSL encrypted servers for highest security, regular backups to take care of your data.

Support Me - Simple Yet Powerful Helpdesk Software.

How Do We Collect, Use and Share Your Personal Information and Other Information?

We collect the email addresses of those who communicate with us via email, information about the pages users access on the Website, and information voluntarily submitted by the user (for example, filling out a registration form). The types of information that may be requested include your name, company name, email address, telephone number and billing information. The information we collect is used to provide the Service to you, to improve the quality of the Website and Service, to communicate information about the Service, to provide you with support when you are using our Website, to bill your account for the Service provided and to contact you about your account when necessary. Your information will never be sold to or shared with other companies or organizations for commercial purposes or otherwise, except as outlined in this Policy.

Support Me may transfer personal information to companies that help us provide our Service such as third-party payment processors etc. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice, and the service agreements with such third parties.

Support Me collects information on behalf of our clients, and has no direct relationship with the individuals with whom our clients may interact using the Service. If you are a customer of one of our clients and would no longer like to be contacted by that Client, please contact the client that you interact with directly. If client requests Support Me to correct, amend or delete data, we will respond to this request as soon as possible.

We host and process data, including personal information, in the United States and the European Economic Area and possibly in other countries through third parties that we use to operate and manage the Service. When you access or use our Website or the Service, or otherwise provide information to us, you are consenting, on behalf of you and your authorized agents or end-users, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to the United States and other countries which may have different privacy laws from your or their country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

Cameleon Systems Private Limited (“Support Me”) is committed to protecting your privacy. This Privacy Policy (“Policy”) applies to those who visit our website cameleonsystems.com / supportmehelpdesk.com (“Website”), as well as users of our on-demand help desk platform, tools and services offered by Support Me (“Service”).





Our Pricing


BASIC

US $10 Per Agent/Month

  • Incident Management
  • Personal Tiles Dashboard
  • Incident Dashboards
  • Configurable SLA
  • Incident Reporting
  • Premium Support
  • Limited to 100 Users

BUSINESS

US $20 Per Agent/Month

  • Everything in Basic +
  • Change Management
  • Customizable Approvals
  • Problem Management
  • Solutions Management
  • Full Reporting and Analytics
  • Dynamic Dashboards for All Modules

ENTERPRISE

US $30 Per Agent/Month

  • Everything in Business +
  • Dedicated Database
  • Dedicated Instance(s)
  • Technical Account Manager(TAM)
  • Geo Preference
  • Additional Sandbox Environment
  • Load Balancing (Based on volume)